Privacy and Website Use Policy

At Mesotherapy Skin, we are committed to protecting our customers’ privacy and handling personal data responsibly and transparently.

This policy explains the types of data we may collect when you use our store, the purposes for which it may be used, the circumstances in which it may be shared, how it is protected, and your rights regarding your personal data.

Personal data is handled in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law where applicable.

1. Personal Data We May Collect

We may collect information you provide when using the store or completing a purchase, including:

  • Name.
  • Mobile number.
  • Email address.
  • Shipping and delivery address.
  • City and region.
  • Order details and purchased products.
  • Customer service communications.
  • Information you voluntarily provide through forms or communication channels.
  • Technical information related to your use of the store, such as device type, browser type, and certain interaction data, depending on the tools and services used by the store.

Payment information may be processed through authorized payment service providers. This does not necessarily mean that Mesotherapy Skin stores your complete bank card details.

2. How We Collect Personal Data

Personal data may be collected when you:

  • Create an account on the store.
  • Place an order.
  • Enter shipping and delivery information.
  • Contact customer service.
  • Subscribe to promotional messages or offers.
  • Use the store’s pages and features.
  • Interact with technical and analytics services used by the website.

3. Why We Use Your Personal Data

We may use personal data for purposes necessary to provide and operate our services, including:

  • Creating and processing orders.
  • Preparing, shipping, and delivering products.
  • Communicating with you regarding order status.
  • Processing exchange and return requests.
  • Responding to inquiries and providing customer support.
  • Improving the store user experience.
  • Improving products, services, and content.
  • Preventing fraudulent or unauthorized activity.
  • Meeting legal and accounting requirements when necessary.
  • Sending promotional offers or marketing communications where permitted and subject to any required consent.

We will not use your data in a way that is incompatible with the purpose for which it was collected unless permitted by applicable law.

4. Payment Information

Electronic payments are processed through payment methods and payment service providers available through the store.

Information required to complete a payment may be shared with the relevant payment service provider in accordance with that provider’s privacy and security practices.

We do not ask customers to send complete bank card information through email or customer service channels.

5. Sharing Data with Service Providers

We do not sell your personal data.

We may share the minimum necessary information with third parties that help us operate the store and fulfill your order, including:

  • The e-commerce platform hosting the store.
  • Shipping and delivery companies.
  • Payment service providers.
  • Hosting and technical service providers.
  • Customer communication and customer service providers.
  • Analytics and store performance measurement services where used.
  • Government or regulatory authorities where disclosure is required under applicable laws.

Data is shared only to the extent necessary to fulfill the relevant service or purpose.

6. Cookies and Tracking Technologies

The store may use cookies or similar technologies to help:

  • Operate store functionality.
  • Remember certain user preferences.
  • Understand website performance.
  • Analyze page usage.
  • Improve the shopping experience.
  • Measure marketing campaign performance where relevant tools are used.

The technologies used may vary depending on the services enabled on the store.

You may control certain cookies through your browser settings. Disabling some cookies may affect the functionality of certain parts of the store.

7. Data Protection

We take reasonable organizational and technical measures to help protect personal data against unauthorized access, use, or disclosure.

Certain aspects of data security also depend on the systems and third-party service providers used for store operations, payments, shipping, and related services.

Although appropriate security measures are taken, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or for the period required by applicable legal, accounting, or contractual obligations.

When personal data is no longer required and there is no lawful basis for retaining it, it may be deleted, destroyed, or anonymized as appropriate.

9. Your Personal Data Rights

Subject to applicable laws and regulations, you may have certain rights regarding your personal data, including:

  • The right to know how your data is collected and why it is used.
  • The right to access your personal data.
  • The right to request a copy of your personal data where legally available.
  • The right to request correction, completion, or updating of inaccurate data.
  • The right to request destruction of your personal data in circumstances permitted by law.
  • The right to withdraw consent where processing is based on your consent, unless another lawful basis for processing applies.

The exercise of some of these rights may be subject to limitations and exceptions under applicable laws and regulations.

10. Marketing Communications

We may send you information about products and promotional offers if you have agreed to receive marketing communications or where such communications are otherwise permitted by applicable regulations.

You may request to stop receiving marketing messages through the option provided in the communication or by contacting us.

Essential communications relating to orders, payments, shipping, and customer service may continue even if you opt out of marketing communications.

11. Use of the Store

When using Mesotherapy Skin, you must:

  • Use the store only for lawful purposes.
  • Provide accurate information when placing an order.
  • Not attempt to gain unauthorized access to the website or its systems.
  • Not use the store in a way that may harm the service or other users.
  • Not copy or commercially exploit store content in a way that violates the legal rights of its owners.

12. External Links and Third-Party Services

The store may contain links to websites or services provided by third parties.

Your use of those websites or services is subject to their own privacy policies and terms.

Mesotherapy Skin does not control the way independent third parties process personal data outside the scope of our store services.

13. Children’s Privacy

The store is not designed to intentionally collect children’s personal data without an appropriate lawful basis or parental authorization where required.

If we become aware that personal data has been provided in violation of applicable requirements, we will take the appropriate action.

14. Updates to This Privacy Policy

We may update this policy from time to time as our services develop or regulatory requirements change.

The updated version will be published on this page, and we recommend reviewing it when necessary.

15. Contact Us

If you have any questions regarding privacy or wish to submit a request relating to your personal data, you can contact us through our official customer service channels.

Phone: +966 59 182 1776

WhatsApp: Contact us on WhatsApp

When submitting a request relating to personal data, we may need to verify the identity of the person making the request before processing it in order to protect the privacy of the data subject.